How to download SYNC software updates to a USB drive

This is for: SYNC & SYNC with MyFord | Change

Download SYNC with USB

Download the latest SYNC® software update to a USB drive at no charge. You can then install the update in your vehicle. Afterwards, be sure to report the successful installation.27


  • Before you start

    There are a few things you should do before starting step 1:

    • Activate your SYNC Owner account (if you haven’t already done so), by logging in and registering your vehicle
    • Locate an empty USB drive that holds 2 GB or more of data and is not password-protected
  • 1


    Log in to your SYNC Owner account.


    Note: To successfully download the SYNC update to your USB drive, it's important to have a supported browser and up-to-date plug-ins. Depending on your operating system, please use one of the following compatible browsers:

    Mac users: Google Chrome or Safari
    Windows users: Google Chrome, Internet Explorer®, Mozilla Firefox®


    You may also be prompted to update to the most recent version of Java plug-in before beginning the download process. It's essential that your browser plug-ins are up to date and given permission to run in order to successfully download the update.

  • 2


    Visit the SYNC Software Updates page.


    If you see the notification, "You have an update available," choose Download SYNC Update.

  • 3


    You'll be instructed to locate an empty USB drive that has at least 2 GB of free space and is not password protected. When you have a USB drive ready, insert it into to your computer and choose Start Download Process.

  • 4


    Your browser may ask you for permission to run a Java application; choose Run. If you also receive a security warning, choose Don't Block.

  • 5


    Select the name of the USB drive that you intend to use for the download.

  • 6


    A pop-up window displays the SYNC End User License Agreement. Choose I Agree.

  • 7


    Another pop-up window displays the message "Please do not disconnect. Files are being downloaded to your USB drive."


    Check the status bar for the percentage of the process completed. To ensure a successful download, do not remove the USB drive from your computer until after the download is complete.

  • 8


    Remove your USB drive after the download is complete. Take the USB drive with you to install the updates in your vehicle.

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